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Quality Improvement tools Training Course in Egypt


Quality improvement is becoming an important factor that differentiates between successful and unsuccessful organizations. Quality improvements are achieved in organizations by teams who master using quality improvement tools, in order to achieve predetermined results. This course introduces the participants to the quality improvement tools, which are known among quality practitioners as the basic improvement tools. It provides hands on training for the tools, along with practical case studies that simulate real life problems and their solutions.

By the end of the course participants will:

1)    Master using the basic quality improvement tools

2)    Understand when to use each tool and how to interpret results.


  • Introduction

  • Internal and External Customers

  • The Triple Role

  • Quality Costs

  • The Three Processes of quality Management

  • Quality Planning

  • Quality Improvement

  • Quality Control

  • Quality Improvement Introduction

  • Flow diagrams

  • Brain Storming

  • Scatter diagram

  • Applying quality improvement tools on a case study

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