Course Overview

With the ever-increasing numbers of organizations pursuing quality management, new applications and insights emerge frequently. This course aims at providing participants with the latest knowledge regarding Quality Management, along with practical implementation tips. During this course; participants will have the opportunity to participate in a number of short activities through which they can explore the ideas, tools, and processes of total quality management.

Who Should Attend?

Anyone who wishes to understand basics of Organizational Excellence & Quality Management.

Course Objectives:

Understand their quality roles and the impact of their functions on quality:

• Understand the quality improvement process.
• Understand the statistical concepts underpinning Statistical Process Control.
• Understand the effects of variation on processes and be able to use that understanding to make sound decisions.
• Be able to conduct Process Capability Studies and apply Control Charts in your workplace.
• Interpret the output of Statistical Process Control methods effectively, avoiding misconceptions and identifying opportunities for process improvement.

Contents:

• Quality Management & World Class Excellence Organization:
• Quality definitions
• Cost of Poor Quality “COPQ”
• Customers & Customer satisfaction
• Lean Enterprises
• Lean Office
• Value
• 7 type of wastes
• Quality Improvement
• Quality Control
• Quality Planning
• Projects & Teams.
• Process Management
• Process Identification
• SIPOC Diagram
• Process Flowchart
• Process Measurement:
• Types of data
• Data Collection tools
• Kpis’s
• Process Control
• Control Plans
• What can goes wrong with a process & how to mitigate it- FMEA
• Case Study

Duration: 35 Hours