Don't jump to solutions - Think quality!
Kaizen- Continuous Improvement Model
QA vs QI
SEVEN Basic Quality Tools
Philosophies of Quality.
Milton Hershey "Give them quality..."
Passionate about Quality
How to influence change various levels of the organization?
How to lead a successful Lean six sigma - LSS implementation project?
Effectively influence senior management to change, the most difficult situation to deal with.
The Quality Gurus
Dimensions of Quality for Production vs. Service Organizations
Worth re-consideration - Think Quality!